Below is some helpful information for shoppers to know about shopping at Grassroots Natural Market.

Do shoppers need to ask for tax exemption?

Yes. Shoppers should tell the cashier they have a Shipt order and the cashier will handle the rest of the process. 

What items are prohibited?

Shoppers cannot deliver alcohol, tobacco, prescription/behind-the-counter medication, or gift cards from Grassroots Natural Market. Click here to view the full list of prohibited items for all Shipt orders. 

If any of these items are on an order, shoppers can kindly let the member know that those items are not eligible for delivery with Shipt. If the member requests more information, shoppers may politely recommend that they reach out to Shipt Support for further details.

Will shoppers need to bag items at checkout?

Shoppers will only need to bag items if a store attendant is unable to assist.

Can items be returned?

No, items cannot be returned to Grassroots Natural Market.

What should shoppers do if a member has an issue with their order from Grassroots Natural Market? 

Politely apologize to the member and suggest that they contact Shipt Support via live chat, support@shipt.com, or (205) 502-2500 to get assistance with the issue — the support team will be happy to help!